See some frequently asked questions below. Any other questions hit the Contact Us tab.
The minimum age is 21. Meaning you must be at least 21 years old on the day of boarding at our port of embarkation.
YES, at the moment Virgin require all passengers must be at least 21 years old and fully vaccinated against COVID-19.
To be fully vaccinated, you may need two shots of some COVID-19 vaccines.
Two shots: If you get a COVID-19 vaccine that requires two shots, you are considered fully vaccinated two weeks after your second shot. Pfizer-BioNTech and Moderna COVID-19 vaccines require two shots.
One shot: If you get a COVID-19 vaccine that requires one shot, you are considered fully vaccinated two weeks after your shot. Johnson & Johnson’s Janssen COVID-19 vaccine only requires one shot.
If it has been less than two weeks since your shot, or if you still need to get your second shot, you are NOT fully vaccinated and therefore will not be able to sail.
Yes you must have a valid passport with an expiration date at least 6 months after the voyage end date.
No, a U.S. Visa is not needed as the cruise will not stop at any U.S. territory. Depending on your nationality it is important for you to find out if a Visa is required for one of the islands we will be visiting.
The islands we will be visiting are St.Maarten, Antigua, Dominica, St. Kitts and Tortola.
-Accommodation on ship.
-Unlimited Alcoholic and Non-Alcoholic beverages on ship and on land events.
-Food on land events.
-Entrance to all Small Island Soca Cruise events on ship and on land.
-Unlimited Free wifi
-Port taxes & fees.
-Ship to shore phone calls
-Other optional items not limited to the above
If you choose to pay in installments, a minimum deposit of $250 USD is required when booking. The remaining balance will be equally divided among the rest of the months up till April 2022. All payments are non-refundable.
Passengers who are unable to remit full payment at the time of purchase, we offer, as a courtesy, a payment plan that will divide your payment into monthly installments based on the date of which you book. A deposit of $250 is due at the time of booking for each guest and is non-refundable. You will receive a payment schedule which details the payment plan including the automatic monthly installments and the dates on which payments are due. Your remaining cabin balance will be split into equal monthly payments which will be debited on the 20th day of each month after your initial deposit is paid, with your final balance due no later than April 25th, 2022. It is your sole responsibility to know your due dates for payments. As a courtesy, payment reminders will be sent.
The full remaining room balance is due from all passengers by April 25th, 2022. To change your credit card number on file, simply log into your SISC account and update your credit card information. All occupants per room have the option of being solely financially responsible for their cabin fare. SISC offers the option of allowing multiple passengers on the same reservation to place their credit card on file to be debited before 25th of each month.
If your reservation remains unpaid at any time, SISC reserves the right to cancel your reservation without refund. A late fee of $50.00 per week will be added to your reservation if your credit card on file is declined or if your payment is not received by your due dates listed on your invoice. If your reservation remains unpaid 2 weeks after your due date listed on your invoice, your reservation will be canceled without refund. In the event that persons on the same reservation have separate credit cards on file ONLY the late payment will be penalized.
In the event an error was made on your SISC financial statement, we kindly request that you contact firstname.lastname@example.org to mediate your claim. Please do not execute a chargeback. Active guests who enter false debit/credit card chargeback claims will be subject to cancellation of the entire reservation without refund and SISC reserves the right to block the guest from sailing on all future SISC charters and/or levy a $250 chargeback processing fee.
Passenger cabin upgrades and same sub-category changes can be made up until 30 days prior to sailing and will be assessed the following administrative fees per same sub-category change: $250.00 per person, per change for name changes from the time of booking until April 25th, 2022. No changes of any kind (name or cabin) will be accepted after April 25th, 2022
In the event you or any of the guests within a reservation cancels or finds a replacement, SISC offers the option of name changes. Guests are required to pay USD $250 per name change. Once the new guest is added, they can take over the payment responsibility from the previous guest and pick up where they left off, however, we will not refund any previously paid portions to any guests regardless of the reason. As a courtesy, SISC offers guests within the same reservation the ability to split the cost between guests and additionally offers subsequent monthly payment plans depending on when the reservation was created. If a guest with an assigned payment responsibility within the reservation cancels, regardless of the reason, that guest will be responsible for covering his/her entire balance at the time of cancellation. If that guest refuses to pay their outstanding balance, it then falls on the Primary to pay for the entire balance, come up with an amicable plan with the other remaining members of the cabin to cover the canceled guest’s portion either in full or split the balance owed into the monthly payments for the remaining members of the group. As a primary, if you are in a double occupancy room and your cabin mate cancels, they will be asked to pay their remaining balance or find a replacement at which time either party will cover the ‘name change fee’ of USD $250. In the event that this guest refuses to pay off their balance, or find a replacement, the responsibility falls on the primary to find the replacement,pay the USD $250 “name change fee,” or pay the double occupancy rate and remain in the room as a single occupant. Based on the terms and conditions, Primaries cannot cancel out of the cabin.
Travel insurance is optional but is highly recommended to protect yourself against financial loss due to non-refundable costs, fees, unexpected cancellations and travel emergencies.
Medical insurance is MANDATORY upon sailing. Medical insurance needs to be uploaded to SISC website 1-week prior November 13th, 2022. You assume and all risks associated with travel and transportation on the cruise. While at sea or in port, the availability of medical care may be limited and/or delayed. You acknowledge that all or part of the cruise may be in areas where medical care and/or evacuation may not be available. You agree to fully indemnify and reimburse SISC and/or Virgin Voyages in the event that either party, in its sole discretion, advances to you the cost of emergency medical care, including medical evacuation and/or medical care provided ashore, as well as transportation and/or lodging in connection therewith. SISC shall have no responsibility to advance any such costs. We highly recommend the purchase of travel insurance to cover any unforeseen and unexpected medical expenses.
Virgin Voyages has a licensed physician and nurses on board at all times while sailing.
We follow the same guidance recommended on land — so if people are advised to wear masks there, we will do so at sea, as well. Our ship policies will continue to evolve as land-based measures and testing options change.
We will enforce strict cleaning and sanitation of frequently touched surfaces. Here are a few examples specific to our main eateries:·
-Barriers that allow 6-foot distance between tables
-Available time slots every 15 minutes to avoid queues and maintain safe capacity
-Removing table condiments and baskets with silverware; individual settings placed by server
-No water carafes; Water will be poured by server
-Removed activities that require guest interaction and physical touching
-No direct food exchange between culinary staff and guests
- All cabins are fogged on embarkation day, or between occupancies
- Frequently touched surfaces in the cabin will be sanitized twice a day
- All drinking glasses and water carafes are washed, rinsed, and sanitized every service
- Minibar service will be paused in Insider, Sea View and Sea Terrace cabins.However, these offering are available via ShipEats
- Any reusable items will be replaced with single-use, disposable options - if necessary
- Disposable collateral is discarded between occupancies
- Service carts, trolleys, and all other equipment are sanitized before and after use
- Service carts are set with minimum amount of items required for service
- CabinHost will wear appropriate PPE, including disposable gloves that are changed after servicing every cabin
- Dirty linen will be handled according to best practices
- Use of vacuums with HEPA filter
Masks are now something we all carry and wear when out and about, whether going out shopping or traveling by air and taxi.
We expect most guests to arrive to the ship with their personal mask, but replacement masks will be available free of charge to those who’ve lost theirs during the voyage.
Aside from increased sanitation of counters and surfaces, we will enforce 6-foot distancing while waiting to join a game. Every other slot machine will be available - or slot spacers will be added as an option. Table capacities will also be reduced, and we will discourage congregation behind players.
While we are still finalizing these details as part of our Voyage Well plan, these guidelines are being considered and explored as a recommendation put forward by CLIA. Should it become a requirement, we would adopt this policy at the time of sailing.
There are no changes to any of our opening hours onboard. We want all of our guests to have the maximum opportunity to enjoy all of our experiences as we planned - and that includes our eateries.
Cruise guests are accountable for arranging and, if necessary, paying for any COVID test required to return to their home country post sailing.
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